Home / Telehealth Lactation Consultation Services 919-389-1599

Telehealth Lactation Consultation Services 919-389-1599

  • Ann Conlon-Smith, IBCLC, RLC has seen over 900+ families virtually (telemed) and it works quite well.
  • Keeps everyone safe with no need to get dressed and head to an office, easier, more comfortable for family.
  • Full history is taken of mother and baby
  • Typical consultation takes approximately one hour and includes observations, encouragement, assistance, referrals, and reassurance in feeding your baby
  • After meeting to assess feeding and concerns, helpful recommendations are offered in a full care plan/report which is submitted to family and health care provider before the end of day.
  • Some follow up phone calls, texts, or emails are usually included, but often a follow up visit may work better at some point.
  • Board certified since 1996 and has been helping thousands of families feed their newborns since then
  • Lactation consultants are members of the allied medical team and are board certified by the International Board of Lactation Consultant Examiners.
  • Speaks at professional conferences

Maybe you did take the breastfeeding class or maybe you didn’t. You read some of the recommended books and checked with your friends, but now that your baby is here, you’re feeling somewhat overwhelmed or uncomfortable. You may feel unsure of whether things are going well or not. New families are bombarded with confusing information on how to feed their babies. Often, they have had little or no exposure to breastfeeding prior to the birth of their own baby. There are helpful lactation consultants in many hospitals and birth centers for the first 48 hours, but sometimes as the new family arrives home, medications have worn off, fatigue and hunger have set in, and questions and concerns increase.

Most Aetna, Aetna Duke Select, Blue Cross Blue Shield, Cigna are covered. For most UHC plans, prepayment is required with a Super Bill for you to submit for reimbursement.

Out of network Claim Form provided for client to submit to other insurance companies. For BCBS or Cigna Coverage submit insurance info (BEFORE WE MEET) to: https://go.lactationetwork.com/trianglelactation


Appointments for Telemed/virtual consultation can be made by calling or texting 919-389-1599 or by email at aconsmith@gmail.com

Once appointment is made, the following is needed before meeting


1-I am in network with Aetna and UHC.  Enter your insurance info on history form.

For BCBS or Cigna  or UHC Multiplan, email: https://go.lactationnetwork.com/TriangleLactation You will get a quick response for coverage of our consultation.

2 -Complete intake form as soon as you can. Once received, I can confirm our appointment.


3 -Phone clip Video of baby latching and nursing (send to my phone or What’s App) (please no special programs) (919-389-1599). If baby is bottle fed, please send a clip of that too

4 –If at all possible, it is very helpful to see under baby’s tongue.  Video is important so I can see movement and range. Sometimes, when baby is crying and you catch that, I can see under tongue that way with good light. Try to hold baby’s head still for a clearer view.


4 -Phone clip video of pumping (if you do pump) so I can check flange fit. This is best if you film after you’ve been pumping for a minute or two for me to assess size more accurately. I am unable to assess wearable pump flanges. Do NOT wear pumping bra so that I can see better

Please submit videos well before we meet. You will receive an email notice of Virtual appointment with link.  USING PHONE IS challenging. PLEASE TRY TO USE LAPTOP OR TABLET with good lighting. Having someone in room with you to move camera is also beneficial. Baby needs to be fed during our consult, but it is helpful to have some time to chat first. Please have all items you use nearby.

What to have ready for consultation

  1. Your baby ready to eat (not necessarily famished, but ready and willing) It is helpful for us to be able to chat a bit first if possible.
  2. Dress baby in something easy to get off if skin to skin helps.
  3. Have ANYTHING and EVERYTHING you might be using for feeding, including nipple shield, tubing, syringes, bottles, etc. I’d like to see it all.
  4. I will have observed fit of pump flanges by video before meeting.
  5. Some milk — A couple of ounces of your own milk, donor milk or formula  We may not need it at all, but just in case..


Breastfeeding Triplets

“It’s been almost 8 months.  It’s hard, it’s a commitment, it’s a sacrifice. I’ve been frustrated, I’ve wanted to give up. I’ve been told I can’t do it. I’ve been asked why I don’t just give bottles.  But I’ve gained more than I’ve given.  I’ve gained one on one time I wouldn’t have otherwise gotten. I’ve given them the best I could. I’ve learned how strong I am.  I debated sharing this photo, but this is my life. This isn’t vulgar, this isn’t sexualized. This is hard work, dedication.  Lets normalize breastfeeding!

A huge thank you to Babymonster Photography for capturing this for me.”